Privacy Policy for CB Stairlifts

Effective Date: 18th November 2024

At CB Stairlifts, we are dedicated to safeguarding the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you interact with our services, whether online or offline.

1. Information We Collect

We may collect the following types of personal information to deliver and enhance our services:

  • Contact Information: Name, address, email, and phone number.
  • Service Information: Details about your stairlift requirements, consultations, and installation preferences.
  • Payment Information: Credit or debit card details and billing information for processing payments.
  • Online Activity: Information related to your interactions with our website, such as IP addresses, browser type, pages visited, and cookies.

2. How We Use Your Information

CB Stairlifts uses your personal information for:

  • Service Provision: To assess your needs, arrange consultations, provide quotes, and complete installations.
  • Customer Support: To respond to enquiries, schedule maintenance, and send updates on your stairlift or other services.
  • Marketing and Promotions: To inform you about products, offers, or promotions that might interest you. You can opt out of marketing communications at any time by contacting us at contact@cbstairlifts.co.uk or calling 0800 4582449.
  • Legal Compliance: To fulfil any legal obligations, such as maintaining records required by law.

3. Information Sharing and Disclosure

Your privacy is important to us. We do not sell, rent, or trade your personal information. We may share your data in the following scenarios:

  • Service Providers: With trusted third parties who support us in delivering services, such as payment processors, logistics providers, or IT support.
  • Legal Requirements: If required by law or to protect the rights, property, or safety of CB Stairlifts, our customers, or others.

4. Data Security

We implement robust security measures to protect your information, including encryption, access controls, and secure servers. Access to sensitive information is limited to authorised personnel, and we regularly review our practices to ensure data protection.

5. Your Rights and Choices

You have the right to:

  • Access or Correct Information: Request access to or correction of your personal data.
  • Withdraw Consent: Opt out of receiving marketing communications at any time.
  • Request Deletion: Ask us to delete your personal information, subject to legal retention requirements.

To exercise these rights, please contact us at contact@cbstairlifts.co.uk or call 0800 4582449.

6. Cookies and Online Tracking

Our website uses cookies to improve your browsing experience, analyse website traffic, and personalise content. Cookies are small text files stored on your device by your browser. We use:

  • Session Cookies: Expire when you close your browser.
  • Persistent Cookies: Remain on your device until deleted or expired.

These cookies help us understand your preferences and enhance site functionality. You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect your experience on our website. By continuing to use our site, you consent to our use of cookies.

7. Data Retention

We retain personal information only as long as necessary to provide our services, meet legal obligations, and resolve disputes. Once your data is no longer needed, we securely dispose of it.

8. Policy Updates

CB Stairlifts may update this Privacy Policy from time to time. Any changes will be posted on our website, and significant updates may be communicated directly to customers. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

This Privacy Policy reflects CB Stairlifts’ commitment to respecting your privacy and handling your personal information responsibly.