Frequently Asked Questions

Find Answers to Common Questions About Our Stairlifts and Services

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General Questions

We offer a wide range of stairlifts, including straight, curved, and outdoor models. Each stairlift is tailored to your specific staircase and needs to ensure maximum comfort and safety.

Our expert team is here to help you choose the perfect stairlift for your home. You can schedule a free consultation or book an online meeting with one of our engineers to discuss your specific needs.

The cost of a stairlift varies based on the type, customization, and specific requirements of your staircase. We provide a no-obligation quote after an in-home or virtual assessment.

Straight stairlifts can often be installed in just a few hours. Curved stairlifts, which require custom-built rails, may take longer to manufacture and install, typically within a few days of the initial consultation.

Installation Questions

The installation process begins with an assessment of your staircase, followed by a detailed quote. Once approved, we schedule the installation at your convenience. On installation day, our certified technicians will fit the stairlift efficiently and perform safety checks to ensure everything is working perfectly.

No, stairlifts are installed directly onto the staircase, not the walls, using discreet brackets. This process is designed to minimize any impact on your home.

Yes, we have stairlift models designed for narrow staircases. Our expert team will assess your space and recommend the best solution to fit comfortably and safely.

Servicing & Maintenance Questions

We recommend servicing your stairlift annually to ensure it remains in good working condition and to address any wear and tear that may occur.

Our servicing includes a comprehensive inspection of all key components, performance testing, minor repairs if necessary, and a full safety check. We ensure your stairlift is functioning optimally and safely.

If you experience any issues, our 24/7 support team is here to help. We can often resolve problems over the phone, but if needed, we will arrange a technician visit to get your stairlift back up and running quickly.

Warranty Questions

All our stairlifts come with a comprehensive warranty that covers parts, repairs, and servicing. The warranty length depends on the model and package chosen, and extended warranties are available for added peace of mind.

Yes, our warranty covers most repairs, including parts and labor, as long as the damage is not due to misuse or accidental damage not covered under the warranty terms.

Yes, we offer extended warranty options to provide you with long-term coverage and support. Contact us for details on available packages.

Haven’t found the answer you’re looking for? Drop us a message using the contact form at the bottom of the page, and we’ll get back to you as soon as possible. Our team is always here to help with any questions or concerns!

Our Recent Installations

At CB Stairlifts, we take pride in transforming homes with bespoke stairlift solutions that improve mobility and independence. Explore some of our recent installations and see how we’ve helped individuals regain freedom and confidence in their own homes.

Hear From Those We’ve Helped

“CB Stairlifts provided an outstanding experience from consultation to installation. The engineer was knowledgeable and genuinely cared about finding the right solution for my curved staircase. The process was stress-free, and I was kept informed at every step. I now have a reliable stairlift that has truly restored my independence. Highly recommend!”

“I’m so pleased I chose CB Stairlifts for my parents’ home. The team was prompt, professional, and incredibly patient in addressing all our questions. The virtual consultation was a nice touch, allowing us to understand the process beforehand. The stairlift works flawlessly, and the servicing plan gives us peace of mind. Excellent company!”

“CB Stairlifts transformed my daily life. The installation was quick, and the engineer was friendly and efficient. The stairlift is easy to use, and their 24/7 support reassures me in case I ever face an issue. I couldn’t have asked for better service or a better product. Thank you for making my home accessible again!”

We’re Here to Help

Have a question or need assistance? Fill in the form below, and our friendly team will get back to you shortly. We’re here to help you find the perfect stairlift solution for your home.